We prepared a script to understand the current MVPD Admin system, users’ current workflow, pain points, and needs. We started with general topics to prompt users to talk about how they use and feel about their current system, and followed up with more specific questions as users went through the workflows.

MVPD is Multi-Video Platform Distributor. Users from NBC Digital Distribution (DD) use this Admin tool to add and update MVPD records every month, and manage brand entitlements.

We conducted three discovery sessions to prompt knowledgeable users to talk about their daily work in the current MVPD Admin system, including the system’s functions, their main workflows, and current pain points.

In Discovery Session 1, the user introduced that this MVPD Admin System is an authentication and authorization tool to manage MVPD records and their entitlements. It is also a database for everybody to track data. Users also gave a brief overview of the records living in the system.

In Discovery Session 2, the user demonstrated some main important workflows, including collecting information from partner, entering new MVPD records into the Admin system, managing brand entitlements, and managing whitelist groups.

In the Follow Up session, we discussed and clarified a few topics based on Discovery session 2, including required data fields, logo management, MVPD Transfer, entitlement cloning, and optimizing operations on whitelist groups. The user also talked about ways to manage single MVPDs, and aggregator MVPDs.

In Discovery Session 3, we focused on some tasks in which we could possibly reduce the number of clicks in the new design. The tasks are: MVPD transfer, cloning entitlements (in the context of creating a brand new record), management of whitelist groups, decommission a brand, and adding a new platform.